Return/Refund Policy
At Graveyard Greens, we are committed to providing you the best experience possible when shopping for our products. Read below to learn more about our return/refund policy.
1. Eligibility for Returns:
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Returns must be initiated within 5 days from the date of purchase.
2. Non-Returnable Items:
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All items are not eligible for return unless there is a defect or error on our part. [Ex. Wrong product, damaged product, etc.]
3. Return Process:
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To initiate a return, please Email our customer service at customerservice@thegraveyardgreens.com.
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Provide your order number, details of the item you wish to return, and the reason for the return.
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Follow the instructions provided by our customer service for shipping the item back to us.
4. Return Shipping:
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A shipping label will be provided to you after receipt of the inquiry
5. Refund Process:
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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We will also notify you of the approval or rejection of your refund.
6. Refund Eligibility:
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If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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Refunds are issued for the cost of the product only; shipping charges are non-refundable unless the return is due to an error on our part.
7. Late or Missing Items:
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If you haven't received a refund within a reasonable period, please check your bank account and contact your credit card company.
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If issues persist, please contact us at customerservice@thegraveyardgreens.com.
8. Contact Us:
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If you have any questions or concerns about our Return/Refund Policy, please contact us at customerservice@thegraveyardgreens.com.